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Anthropic customer service criticized for slow response times

A user expressed frustration with Anthropic's customer service, citing a lack of response to a complaint filed two months prior. They questioned whether this poor service is a global issue or specific to their region in Qatar, asking if users in the USA experience similar problems. The user noted that even current inquiries receive only automated bot responses. AI

RANK_REASON User complaint about customer service, not a core AI development or product issue.

Read on r/Anthropic →

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COVERAGE [1]

  1. r/Anthropic TIER_1 English(EN) · /u/maou-_- ·

    Customer service

    <!-- SC_OFF --><div class="md"><p>hey i want to ask something like is the cs at anthropic is always this bad since i am based in Qatar and i am wondering if it is bad in the USA too or if it is region based because the customer service they have is genuinely ass are you guys havi…