A user encountered an unexpected AI-driven interface when attempting to add a new email user to their Microsoft 365 account. This new interface lacked the functionality to perform the basic task, forcing the user to navigate through a hidden menu to access the traditional admin tools. The user expressed frustration with Microsoft's change, describing it as an annoying "cheese moving" experience. AI
Summary written by gemini-2.5-flash-lite from 1 source. How we write summaries →
IMPACT Highlights user friction with AI integrations in existing software.
RANK_REASON User expresses frustration with a product change, not a new release or significant event.