New employees from Generation Z are utilizing AI tools for their training, particularly in customer service simulations. These AI systems allow trainees to practice interactions with a virtual customer, providing a safe space to hone their skills before engaging with real clients. While this method offers benefits for skill development, potential risks associated with system development and implementation are also being considered. AI
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IMPACT AI is being integrated into corporate training programs to enhance customer service skills for new employees.
RANK_REASON Article discusses the use of AI as a tool for employee training, not a core AI release or research.