Telus
PulseAugur coverage of Telus — every cluster mentioning Telus across labs, papers, and developer communities, ranked by signal.
3 day(s) with sentiment data
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BC data center cluster sparks AI sovereignty, environmental debate
British Columbia is developing a new data center cluster, sparking discussions about AI sovereignty and environmental impacts. Concerns have been raised regarding the real-world effects on water and power resources, alo…
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Canada urged to pause AI data center construction for regulation
A call is being made for a pause on the construction of new AI data centers in Canada until strong federal regulations are established. The argument is that these massive corporate data centers are being built without d…
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Canada invests $66M to build domestic AI data centers
Canada is pursuing digital independence by investing in domestic AI infrastructure, rather than attempting to match U.S. spending. The country's Minister of Artificial Intelligence and Digital Innovation, Evan Solomon, …
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AI accent masking in call centres sparks union backlash and job concerns in Canada
Canadian union leaders and academics are raising concerns about the use of AI to alter the accents of call centre workers, particularly those employed offshore. This technology, which can make non-native English speaker…
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Telus uses AI to alter call agent accents, sparking customer service debate
Telus, a major Canadian telecommunications company, is implementing an AI system designed to alter the accents of its customer service agents. This initiative aims to standardize speech patterns among its call center em…
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Telus uses AI to alter call-agent accents, sparking privacy and deception concerns
Telus, a Canadian telecommunications company, is employing artificial intelligence to modify the accents of its call center agents. This technology aims to standardize the speech patterns of customer service representat…
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AI revolutionizes customer service beyond basic chatbots, enhancing company operations.
Companies are increasingly leveraging AI to enhance customer service operations, moving beyond basic chatbots. This integration aims to address long-standing issues in traditional customer service design by implementing…